Recent Articles
June 2025 Update
Hi all, Jay here from the team at Managed IT Support – I hope you're well! I wanted to share some exciting updates on how we’re continuing to evolve and enhance the way we support you, our valued clients. Introducing IT-Connect We’ve been working ...
Managing a Team Member Ticket on Service Desk
Managers can easily navigate between their own tickets and their team members' tickets by selecting the corresponding tab from the options below the search bar. Click on "My Tickets" to view their own tickets, or select "Team's Tickets" to view their ...
Managing Own Tickets on Service Desk Page
Managers can easily navigate between their own tickets and their team members' tickets by selecting the corresponding tab from the options below the search bar. Click on "My Tickets" to view their own tickets, or select "Team's Tickets" to view their ...
Manager-initiated Ticket Creation for Team Members
How to add or update User Manager details. To add/update user manager details, follow these instructions: Login to DeskDay support portal Navigate to the side menu and select "Users" from customer module. Select the user for whom you want to ...
Creating Tickets for themselves
1) How to Create a Ticket Ticket creation is a quick and straightforward process that can be completed in a few clicks. However, users must first log in to the IT-Connect to access all available features. Once logged in, To raise a ticket: Click 1: ...
Popular Articles
How to Install IT-connect (Microsoft Teams)
IT-Connect presents a holistic range of end-user applications crafted to optimize communication and bolster productivity. Prioritizing accessibility and ease of use, IT-Connect offers Teams applications customized to cater to diverse user ...
How to Create Ticket in IT-connect (Microsoft Teams)
To create ticket in teams app, follow these steps; Access the chat tab within IT-Connect. Here, you'll find a convenient suggestion for creating a ticket. Or simply type “Create Ticket” in the chat box. A modal will appear allowing you to select the ...
How to Cancel Tickets (Microsoft Teams).
How to cancel 1 ticket in teams application, follow these steps From the home tab, users can access a list of tickets. Select the ticket that you wish to cancel. Once you have selected the ticket, A button named "Cancel Ticket" will appear at the ...
How to Create Tickets (System app)
Raising a Ticket A ticket for user can be logged to DeskDay by three methods 1. The end users can raise tickets from end- user application by themself 2. The end users can send email to support desk email from an verified user email 3. Resources can ...
How to Login to IT-Connect(System app)
There are two types of users added on DeskDay Manual Users SSO Users Login for manual users For manual login, users are required to enter the same username and password they used during the activation of their account. Login for SSO users To access ...