Creating Tickets

Creating Tickets

1) How to Create a Ticket in three clicks

Ticket creation is a quick and straightforward process that can be completed in just three clicks. However, users must first log in to the end-user portal to access all available features. Once logged in, To raise a ticket:

Click 1: Create your tickets now

  • Click on the "Create your tickets" button on the welcome screen.

Click 2: Click on the suggested templates

  • The system will suggest templates based on recent or popular tickets raised by you

  • Or in the "Issue" field, start typing the problem or issue you are experiencing. The system will suggest possible matches. Select the one that best describes your issue.

Click 3: Send

  • The urgency level will be auto-filled from the template, Update the urgency level of your issue if required.

  • Click on the "Send" button to submit your ticket.

That's it! Your ticket has been created successfully. You can now track its progress and receive updates on its status from ServiceDesk tickets section.

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2) How to Manually Add Ticket Issues and Descriptions

Sometimes, the issue you are experiencing may not be common or may not have a pre-existing template. In such cases, you can add the ticket issue and description manually. Here's how:

Step 1: Create your tickets now

  • Click on the "Create Ticket" button on the welcome screen.

Step 2: Input the Issue

  • In the "Summary" field, type the issue you are experiencing.

Step 3: Select Urgency

  • Select the urgency level of your ticket from the following options provided

I’m unable to work; fix it immediately.

I’m able to work but, this is important.

I’m able to work but, a quick fix is appreciated.

Fix it at your normal pace.

Step 4: Input the Description

  • In the "Description" field, provide a detailed explanation of the issue you are experiencing. Be as specific as possible, and include any relevant information that may help resolve the issue.

Step 5: Send

  • Click on the "Send" button to submit your ticket.

That's it! You have successfully added a ticket issue and description manually. You can now track its progress and receive updates on its status from the Service Desk tickets section

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