Normal Users
Adding Attachments to a Ticket
Adding Attachments User can add attachments using the conversational mode. Users have the ability to add attachments at their discretion by utilising the attachment feature available in the chat window while engaged in a conversation. For adding ...
How to Chat with Support Resource(System app)
How to chat with Tech to resolve your issues quickly and efficiently? To begin chatting, follow these steps: Create a ticket/request by following steps to create a ticket or request. A chat section will be available for users to discuss ...
How to Manage your ticket details
How to find Ticket ID We understand that finding your ticket ID is important to help you gain insights and understand the status of your ticket. To make this process easy for you, we have provided unique and attentive features. To find your Ticket ...
How to Manage Tickets on Service Desk (IT-Connect)
The IT-Connect gives users a dedicated and detailed view that seamlessly helps them to view tickets according to their desire. Open the IT-Connect and navigate to the Service Desk section. From the side navigation bar, select requests section. On the ...
Creating Tickets
1) How to Create a Ticket in three clicks Ticket creation is a quick and straightforward process that can be completed in just three clicks. However, users must first log in to the end-user portal to access all available features. Once logged in, To ...
How to Login to IT-Connect(System app)
There are two types of users added on DeskDay Manual Users SSO Users Login for manual users For manual login, users are required to enter the same username and password they used during the activation of their account. Login for SSO users To access ...