Privileged User
Managing a Team Member Ticket on Service Desk
Managers can easily navigate between their own tickets and their team members' tickets by selecting the corresponding tab from the options below the search bar. Click on "My Tickets" to view their own tickets, or select "Team's Tickets" to view their ...
Managing Own Tickets on Service Desk Page
Managers can easily navigate between their own tickets and their team members' tickets by selecting the corresponding tab from the options below the search bar. Click on "My Tickets" to view their own tickets, or select "Team's Tickets" to view their ...
Manager-initiated Ticket Creation for Team Members
How to add or update User Manager details. To add/update user manager details, follow these instructions: Login to DeskDay support portal Navigate to the side menu and select "Users" from customer module. Select the user for whom you want to ...
Creating Tickets for themselves
1) How to Create a Ticket Ticket creation is a quick and straightforward process that can be completed in a few clicks. However, users must first log in to the IT-Connect to access all available features. Once logged in, To raise a ticket: Click 1: ...